MPS Business Concierge™

MPS Business Concierge™ Membership

MPS Business Concierge™ is a monthly service membership providing reserved service capacity, storage availability, and professional customer support at our Kahului location. A business mailbox membership is required.

Billing & Fees

Membership is billed automatically each month at the rate of your selected tier (Select $49, Premier $99, or Executive $199). An initial 3-month enrollment is required, continuing month-to-month afterward. Monthly pickup allowances reset each billing cycle and unused pickups do not roll over. Additional pickups beyond your allowance are billed according to your selected plan.

Cancellation

You may cancel anytime with 30 days notice. To end billing, contact Maui Pack and Ship directly.

Product Handling

Products must be clearly labeled with customer and order information. MPS acts solely as a pickup and logistics coordinator; product ownership remains with the business at all times. The business is responsible for product quality, expiration dates, and any customer issues related to products. Refrigerated, frozen, oversized, fragile, or special-handling items require prior approval, and storage availability is based on product type and volume.

Notification Services

By providing your phone number to Maui Pack and Ship, you agree to receive operational and service-related text messages, which may include pickup notifications, business updates, and operational service notifications.

Message Frequency & Rates

Message frequency varies based on activity and the services requested. Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out & Help

Customers may opt out of text notifications at any time by replying STOP. For assistance, reply HELP or contact Maui Pack and Ship directly at 808.877.0333.

Privacy

Customer information is handled in accordance with the Maui Pack and Ship Privacy Policy.

Information We Collect

We may collect customer information including names, business names, phone numbers, email addresses, billing addresses, mailbox service information, and payment information necessary to process your membership.

How We Use Information

Customer information is used solely for operational and service-related purposes including package arrival notifications, mailbox renewal reminders, membership billing, and customer service communications.

Phone Numbers & Marketing

Customer phone numbers are used only for MPS operational communication. Maui Pack and Ship does not sell or share customer phone numbers for marketing purposes.

SMS / Text Messaging

By providing your mobile phone number, you consent to receive operational text messages related to your membership and services you request. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP.

Information Sharing

Maui Pack and Ship does not sell, rent, or share customer information with third parties for marketing purposes. Information may only be shared when necessary to complete shipping, mailing, payment processing, or legal compliance requirements.

Data Security

We take reasonable measures to protect customer information, including payment information, and to maintain the security of our systems and records.